Mishandled packages provoke complaints against big-name couriers – New Brunswick

Some rural New Brunswick residents say their packages are being mishandled, and large couriers like Purolator and FedEx often leave things outside where they’re battered by bad weather.

Kim Harris of Miramichi said she has had a lot of concerns about delivery by FedEx.

Packages have been left on Harris’s doorstep and could have been damaged by the weather.

Purloator says its employees are supposed to secure parcels to the ‘best of their ability.’ (Brent Lewin/Bloomberg)

“They weren’t marked or wrapped, so a parcel was left on my step with other boxes,”  she said. “It wasn’t marked that it was a new package and it actually sat in the snow for four days.”

Harris said it’s happened multiple times. She has filed a complaint with the company.  

“I have things delivered here probably weekly,” she said. “We’re getting on a routine now. One big complaint that I had was the gentlemen who — I work out of my home — so the gentlemen that was delivering would just walk right in.”

Harris said she had to address the intrusion because even though she runs her business from her home, it’s still her home.

Just common sense

Kim Harris says her packages have been left outside in potentially damaging weather. (CBC)

For Harris it boils down to common sense. If it’s raining or snowing, couriers should leave parcels in a bag.

She said it took her six months to fix the problem.

Harris, a photographer, said a large print worth about $400 was left on her deck, propped against boxes destined for recycling. The print was sealed on the inside but unmarked, and it stayed in the rain for days.

“When it was recycle day, I had all my cardboard on my deck and he just leaned the box up against those other cardboard, so I had no way to tell if that was a new parcel or not.”

Rural versus urban

Harris is not alone in her frustration with customer service in rural New Brunswick. Ayla Poitras said she’s had packages left on her…

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