Maestro PMS Introduces Guest Loyalty System that Increases Hotel Repeat Business

Guests can review their points online, or Maestro PMS automatically prints point balances on EveryStay Rewards members folio at check-out. The system brings Rodd more business from our loyal guests.

Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line. With over 37 years serving the independent market, Maestro PMS knows this too. That is why it developed a powerful, easy-to-use Guest Loyalty System that automates the point tracking and reward redemption guests value and that simplifies guest recognition at every touch point.

The Inn at Harbor Shores is a luxury independent resort in St. Joseph, Michigan. “Whirlpool’s corporate offices are near our hotel. So are a large number of chain business properties. We have a desirable luxury hotel so we geared our Maestro Loyalty Program to make staying here attractive for corporate travelers,” said Brady Cohen, General Manager at The Inn at Harbor Shores. “It works. Our Maestro property software lets Inn at Harbor Shores loyalty member guests create a $100 reward credit for every 15 stays. Our corporate frequent-stay travelers are now loyal to us. Many use their loyalty awards credit to entertain guests or apply it to play golf at our Jack Nicklaus Signature course. It is all automated in Maestro PMS.”

Warren Dehan, Maestro PMS President, said, “Many of our destination resort clients with multiple properties leverage Maestro’s Loyalty Module points to reward guests who stay at their different resorts. This lets the guest accumulate points as they vary their leisure experience within the resort group. Guests also benefit from a personalized high-touch stay because our Loyalty Module is integrated with…

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