iPhotonix Enhances Customer Support with iX Support for iVolve ONTs

“iPhotonix Customer Support continues to be one of our best features,” comments Jeff Mulqueen, iPhotonix Deputy CEO and VP of Sales and Business Development.

iPhotonix, a leading Fiber-to-the-Premises (FTTP) technology innovator, announced today that it launched iX Support, a suite of extended-support packages that greatly improves the support experience for iVolve ONT customers. Service providers face rapidly evolving industry demands for high-speed services, mobility, big data, social networking, and cloud computing. iX Support helps customers meet these challenges head-on. The extended-support suite enables iVolve customers to vastly improve iVolve ONT integrations, minimizing costs, maintenance times, and impacts to subscribers.

iX Support offers a multitude of options, so customers find the best package for their unique network needs. Customers select from four tiers: Bronze, Silver, Gold, and Platinum. All higher-level tiers include the support services from lower-level tiers. The extended-support options supplement the Standard Warranty which covers software updates and hardware repair/return. iVolve ONT customers may also purchase à la carte services for a professional services fee.

iX Support features include:

  • Software Updates
  • Advance Replacement
  • Remote Technical Support
  • Feature Updates
  • 24-Hour Technical Support
  • On-Site Technical Support

“iPhotonix Customer Support continues to be one of our best features,” comments Jeff Mulqueen, iPhotonix Deputy CEO and VP of Sales and Business Development. “We truly approach our business with a partnership mindset that combines with our market-leading technology to enable our customers to deliver extraordinary communication services. iX Support gives…

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