Hurricane Irma: Spectrum responds to reader

What about your Spectrum service after Hurricane Irma?

A reader asks:

“Any word from the Spectrum PR folks about when we might have cable service again? I live in Winter Park. We never lost electrical power, but cable went out on the night of the storm. No word, no trucks around, no one answers the phone — those of us whose businesses depend on the internet are up the proverbial creek. Maybe if you call someone might respond.”

I put it to a spokesman for Charter Communications, which markets its products and services under the Spectrum brand. Here’s his response:

“I apologize for your service still being out. I can tell you that Spectrum crews have been out since the storm passed doing assessments and restoration. The primary cause of Spectrum service being out is the massive loss of commercial power that the state suffered. In some cases such as yours, commercial power is back on but the cable is still out.

“As our network relies on commercial power there may a loss of power further down the line to one of our hubs that power a given area, preventing the delivery of Spectrum services. As electrical power continues to come back on line — many of our customers that have been impacted are back on line. I can assure you that the Spectrum crews are working very closely with our counterparts at the power companies to get our mutual residential and business customers up and running.”

When I shared that with the Winter Park reader, she responded:

“Will contact WP Utility Co. now and see if they have anything to offer. You’d think Spectrum’s PR people would be on this . . . their monopoly on service in this area coupled with their cavalier attitude does not inspire warm fuzzy feelings.

“I am sure their crews are working hard to restore service. Just might be nice to receive a word of reassurance now and then.”

hboedeker@orlandosentinel.com and 407-420-5756.

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