CRMXchange’s Best Practices in Workforce Optimization Delivers Strategic Solutions to Everyday Challenges

Workforce and Performance Management Virtual Conference

Cyber M@rketing Services (CRMXchange), in conjunction with the Quality Assurance and Training Connection (QATC) and the Society of Workforce Planning Professionals (SWPP), announced the schedule for their first-of-a-kind Dual-Track Best Practices in Workforce Optimization Virtual Conference, which takes place June 5th – 16th

The two week conference features in-depth presentations by leading authorities who can provide solutions to a broad range of everyday operating issues faced by contact center executives and managers. The first week focuses on QA and Analytics strategies such as driving a superior customer experience through consistent quality management and optimal use of call solutions. The second week explores key WFM and performance management initiatives, including scheduling and adapting to the need for a multi-channel workforce.

The Conference is fully interactive, with all online presentations available at no cost. By making it possible for all customer care professionals within an organization to participate, the virtual event offers a comprehensive educational opportunity that no on-site conference could duplicate. All sessions are recorded and remain available up to 7 days after the close of the two-week event. This allows registrants who are unable to attend any specific live webcast to benefit from all of the ready-to-use information while adhering to their busy work schedules.

This expanded Virtual Contact Center Conference offers 16 thought-provoking live sessions for workforce management and quality professionals. The sessions will be presented by recognized industry experts and respected solution providers: Aspect, Calabrio,…

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