January 12, 2018
AXIOM Sales Force Development, a leader in sales productivity improvement and helping organizations maximize their revenue opportunities, today announced the appointment of Rick Smith as Vice President of Client Success. Rick will direct the company’s commitment to providing world-class service and ensuring clients achieve their critical business goals.
A proven executive with more than 15 years of experience in Client Success and using SaaS-based solutions, Rick most recently served as Vice President of Client Services & Operations at Infor. Prior to Infor, he led the Client Success team at PeopleAnswers where he and his team achieved historic revenue retention rates of over 96%. Rick holds a Bachelor’s degree in Counseling and earned his Master’s degree in Human Resources Training and Development.
“We are thrilled that Rick decided to join our team here at Axiom,” said Bob Sanders, Axiom, CEO. “His experience and approach to client success will help us deliver even greater value to our customers.”
As Vice President of Client Success, Rick will lead efforts to clearly articulate the value of AXIOM Sales Force Development services to clients and demonstrate the ROI of its innovative SaaS platform and methodology. He plans to focus on initiatives that will drive client engagement, adoption and value by taking a consultative, proactive and measurement driven approach to meeting the needs of his clients.
“I couldn’t be more excited to join the team at AXIOM”, said Rick. “We have an excellent product, great clients and a ton of opportunity ahead of us. I look forward to building a strong Client Success organization that delivers an exceptional experience, tremendous results and value to our clients”
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